Free Diffuser Promo Policy

FREE DIFFUSER WITH OIL DELIVERIES PROMOTION

The Free Diffuser with Oil Deliveries Promotion (the “Promotion” or “VIP Bundle”) is a bundled product offering that includes a complimentary diffuser with the purchase of a qualifying oil delivery plan. Customers interested in this Promotion may elect to pay in full at the time of purchase or enter into a financing arrangement subject to its own terms and conditions.

1. Thirty (30) Day Cancellation and Return Right. For consumers who have financed the Promotion and have not paid in full, the following cancellation rights apply:

(a) A customer may cancel their enrollment in the Promotion within thirty (30) calendar days from the date of delivery.

(b) To complete cancellation, the customer must return all delivered products (including the diffuser and any oils) in original, undamaged, and resalable condition.

(c) Upon timely return, any associated financing arrangement will be cancelled with no further obligation, and the Service Enrollment Fee will be refunded, if applicable.

For Paid-in-Full (“PIF”) consumers, cancellation within thirty (30) days is also permitted subject to the same return conditions. Refunds for PIF consumers will be made in accordance with Hotel Collection’s standard return policy.

2. Post-30 Day Term Commitment and Wind-Down Obligations. After the initial 30-day period has passed, financed customers who received a diffuser under the Promotion (i.e. the VIP Bundle) are subject to a thirty-six (36) month payment obligation under their financing arrangement. If a customer seeks to cancel or terminate the Promotion after the initial 30-day period—but before completing the 36-month term—they may only do so through the Wind-Down Process, which includes:

(a) Identification of Unused Balances – Hotel Collection will determine the MSRP of all products and oils delivered to date. The value of undelivered products will be deducted from the consumer’s outstanding financed balance.

(b) Calculation of Remaining Balance Owed – To satisfy early termination, the consumer must pay an early termination balance equal to:

(i) The MSRP value of diffuser and oils delivered to date minus

(ii) The value of payments received to date.

(c) The consumer may satisfy the remaining balance either as (i) a lump sum payment, or (ii) by continuing with the original contract terms and payment schedule until paid in full.

3. Paused or Deferred Payments. Pausing or deferring oil shipments does not count toward the satisfaction of the up to 36-month term. Any such interruptions may extend the term and may constitute a default under the financing agreement. Failure to make scheduled monthly payments may also result in default. Customers are encouraged to review the terms of their financing agreement for additional details.

CANCELLATION POLICY

For customers enrolled in an Oil Subscription and Scent Accents, maintaining an active subscription for a minimum of thirty (30) days is required. If a customer is unsatisfied with their purchase before delivery, Hotel Collection® will provide a full refund. However, should the customer choose to cancel membership after delivery, but before the minimum term, the customer will be required to repay the promotional discount, in full, based on the net total of the order, and customer will be responsible for return shipping the product(s).

MONTHLY AND QUARTERLY SUBSCRIPTION

By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy. AUTOMATIC MONTHLY RENEWAL TERMS: Once you subscribe, Hotel Collection will automatically process your Monthly Subscription fee in the next billing cycle. Hotel Collection will continue to automatically process your Monthly Subscription fee each month at the then-current Monthly Subscription rate, until you cancel your subscription through your Hotel Collection account.

SKIP POLICY

Customers may skip up to two (2) consecutive deliveries. The third consecutive month will be processed and charged automatically and cannot be skipped. This "2 skips → 1 processed order" cycle may repeat up to three (3) times within any rolling 12-month period, allowing a maximum of six (6) skips per year. The skip counter automatically resets 12 months after the first skip in the cycle.

DELIVERY DATE CHANGE POLICY

Each subscription is allowed one (1) rescheduled delivery per term, with a maximum extension of 10 days from the original delivery date.

ANNUAL PREPAID SUBSCRIPTION TERMS AND CONDITIONS

1. General. Hotel Collection (“HC”) is offering an annual prepaid subscription plan. HC is under no obligation to make this Offer available at all times. However, if the Offer is available and you take advantage of the Offer, such Offer is subject to these Annual Prepaid Subscription Terms and Conditions (the “Offer Terms”) as well as the HC Terms of Service, located at https://www.hotelcollection.com/policies/terms-of-service (“Terms of Service”). To the extent that these Offer Terms conflict with the Terms of Service, these Offer Terms will control solely with respect to the Offer.
2. Eligibility. Available in the US and all International Markets.
3. Pricing. With the payment of $547.30 you will receive either one (1) 50ml Oil Diffuser and one (1) 50ml Oil of your choice, or one (1) 50ml Oil of your choice, depending on which option you choose, shipped to your door monthly for twelve (12) months.
4. Subscription. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged (“Subscription Fees”). All fees are in U.S. Dollars and are non-refundable unless otherwise specifically provided for in these Offer Terms. Your Subscription will renew automatically on an annual basis and continue until you cancel. The “Subscription Billing Date” is the date when you first purchase your Subscription. Your Subscription will begin on the Subscription Billing Date and continue for 12 months (“Subscription Period”) and will automatically renew for successive 12-month periods (the Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription or HC terminates it. Your account will be charged on the Subscription Billing Date and thereafter on the renewal date of your Subscription for all applicable fees and taxes for the next Subscription Period. HC or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account.
5. Diffuser Warranty. The diffuser has a twelve-month warranty as follows: if a claim is made in the first three months, a new diffuser similar to the one purchased will be sent as a replacement; any claim made after three months will be replaced with a refurbished diffuser.
6. No Early Cancellation. Prepaid subscriptions are non-refundable and cannot be canceled mid-term. However, if you need to pause your deliveries for any reason, you can contact our customer service team, and we’ll be happy to accommodate your request.
7. Delinquent Accounts. HC may suspend or terminate a Subscription for any account for which any amount is due but unpaid. In addition to the amount due for a Subscription, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal Subscription Fee is due, then HC reserves the right to not ship you fragrances until your payment method is valid or delete your account and any information associated with your account without any liability to you.
8. Offer Modification and Termination. HC reserves the right, in its sole discretion, to modify, suspend, or terminate all or part of this Offer. Any Subscriptions in effect at the time the Offer is modified, suspended, or terminated will be subject to the terms and conditions in effect at the time the Subscription was purchased.

PENTHOUSE FREE DIFFUSER SUBSCRIPTION

The Penthouse offer includes a Penthouse diffuser (valued at $999.95) with a monthly fragrance oil subscription for a term of twelve (12) months, or where offered, twenty-four (24) or thirty-six (36) months, as shown at checkout (the "Term"). This offer is a subscription, not a financing arrangement. Each paid monthly charge earns an equal share of the diffuser value. Each monthly charge is the fragrance oil price plus the flat-rate shipping charge shown at checkout. Once all paid charges in the Term are completed, the diffuser is owned outright and nothing further is owed. After the Term ends, the subscription continues month to month at the same monthly price until cancelled.

Skipped or Missed Months. Skipped months earn no credit and do not advance the Term. If a delivery is processed automatically under the Skip Policy above, that charge counts as a paid month once paid.

Early Termination Fee. A customer may cancel at any time in the subscription portal or by contacting customer service. If the customer cancels before completing the Term, the remaining balance on the diffuser is charged to the payment method on file as an early termination fee (the "Early Termination Fee"). Early Termination Fee = $999.95 × (months remaining ÷ Term length), where months remaining is the Term minus the number of paid monthly charges. For the 12-month Term, the Early Termination Fee is $83.33 less for each paid month, as shown in the schedule below. If the schedule and the formula differ due to rounding, the schedule controls. The Early Termination Fee is charged in one payment, and shipping fees paid are not credited against it. After the Early Termination Fee is paid, the diffuser remains the customer's.

Paid months	Months remaining	Early Termination Fee
1	11	$916.62
2	10	$833.29
3	9	$749.96
4	8	$666.63
5	7	$583.30
6	6	$499.98
7	5	$416.65
8	4	$333.32
9	3	$249.99
10	2	$166.66
11	1	$83.33
12	0	$0.00

 

Failed Charges. If two (2) consecutive monthly charges fail, the subscription is cancelled and the Early Termination Fee may be charged to the payment method on file.

30-Day Return. If the customer returns the Penthouse diffuser, unused and with all parts and accessories, within thirty (30) days of delivery, the Term is cancelled and no Early Termination Fee is owed, and the amounts paid are refunded, less shipping fees.

FIRST CLASS MEMBERSHIP (ANNUAL, AUTOMATICALLY RENEWING)

THE FIRST CLASS MEMBERSHIP IS AN ANNUAL MEMBERSHIP THAT RENEWS AUTOMATICALLY UNTIL YOU CANCEL. These terms apply together with Section 34 of the Hotel Collection Terms of Service.

Free Trial and Charges. The membership begins with a three (3) day free trial. Unless you cancel before the trial ends, the payment method you provide at checkout will be charged $99.95 (plus applicable tax) when the trial ends, and again every twelve (12) months on the anniversary of that charge, at the then-current membership price, until you cancel.

Your Consent. At checkout you will be asked to agree to these automatic renewal terms separately from any other terms. After you enroll, we will email you a confirmation of these terms, including how to cancel, in a form you can keep.

Renewal Reminders and Price Changes. We will email you a reminder not less than fifteen (15) days and not more than forty-five (45) days before each annual renewal, stating the renewal date, the amount to be charged, and how to cancel. If the membership price changes, we will notify you of the new price, the date it takes effect, and how to cancel, not less than seven (7) days and not more than thirty (30) days before you are charged the new price.

How to Cancel. You may cancel at any time online, without speaking to a representative, through your Hotel Collection account at [My Account > Membership > Cancel Membership], or by contacting customer service at [support email / phone]. To avoid a renewal charge, cancel before the renewal date. If you cancel during the free trial, you will not be charged the membership fee and your membership benefits end immediately. If you cancel after a membership fee has been charged, automatic renewal stops and you keep your benefits through the end of the paid twelve (12) month period.

Trial Period Purchases. Member pricing on items purchased during the free trial depends on the membership. If you cancel during the trial, the member discount on those items will be reversed and the difference charged to your payment method on file.

Refunds. The initial membership fee is non-refundable once charged, except as required by law. If you did not intend to renew, you may request a full refund of an annual renewal charge by contacting customer service within thirty (30) days after the renewal charge, provided you have not placed an order using membership benefits since the renewal date. When the refund is issued, your membership will be cancelled. Only one free trial is allowed per household.