Free Diffuser Offer Terms & Conditions
Hotel Collection Promotional Terms and Conditions
Brands: Hotel Collection
Applies To: (i) Bring Scent Home Listing pages, (ii) Free Diffuser Set Listing page(s), and (iii) Penthouse Free Diffuser Listing page(s) (each a "Promotion Page")
Updated Date: June 16, 2026
1) General
These Promotional Terms and Conditions ("Terms") govern eligible purchases and enrollments made through Promotion Pages. By participating, customers agree to these Terms in addition to each brand's Terms of Service, Subscription Policy, Return Policy, and Privacy Policy. If there is a conflict between these Terms and the standard policies, these Terms will control for the promotional offer.
We reserve the right to modify, suspend, or end any promotion at any time. Changes will not apply retroactively to orders already placed.
2) Definitions
"Monthly Plan" means a recurring fragrance oil plan billed monthly at the promotional discount shown at checkout. A Monthly Plan renews automatically each month at the then-current subscription price until cancelled.
"Commitment" means seven (7) paid charges on a qualifying Monthly Plan, or an equivalent paid-month calculation, as described in Section 9.
"Skip" means moving the next scheduled plan shipment to a later date through the customer portal.
"Free Diffuser Set Listing" / "Free Diffuser Set" means any offer where a customer receives a diffuser as part of a promotional set on the first order in exchange for enrolling in a qualifying plan.
"Diffuser Balance" means the full retail price of the diffuser associated with the Free Diffuser Set selected by the customer, as specified in Section 8.
3) Eligibility and Limitations
Offers are valid only for eligible products and customers as displayed on the Promotion Pages at the time of purchase.
Offers may not be combined with other promotions, discount codes, or sitewide offers unless expressly stated.
We may refuse, cancel, or limit orders that appear to violate these Terms or involve suspected fraud, abuse, or manipulation.
4) Shipping and Handling
Shipping and handling fees are non-refundable.
Shipping Delays: If we are unable to ship within the advertised timeframe, we will notify the customer and offer the option to cancel for a full refund (including original shipping) or agree to a new delivery date, consistent with the brand's standard Shipping Policy.
A) Bring Scent Home Listing Terms
5) Bring Scent Home Listing Offer Structure
Bring Scent Home Listing pages may include:
- one-time purchase options, and/or
- Monthly Plan options with promotional pricing or benefits displayed on the product page and at checkout.
6) Kid and Pet-Safe Oils
Fragrance oils are kid and pet-safe when used as directed.
7) Quarterly Option (Retention Only)
A quarterly delivery option is not offered as a selection on the Promotion Pages. In certain retention flows (for example, when a customer indicates they want fewer deliveries), we may offer a quarterly option only after the customer has completed at least one (1) paid monthly order. If offered, the quarterly option consists of:
- three (3) oils billed every three (3) months at forty percent (40%) off.
This retention-only option is discretionary, may be offered only to certain customers, and may be modified or removed at any time.
B) Free Diffuser Set Listing Terms
8) Free Diffuser Set and Diffuser Balance Amounts
Under the Free Diffuser Set, the customer receives a diffuser as part of the promotional first order. The Diffuser Balance used to calculate the early-cancellation fee in Section 11 is the retail price of the diffuser associated with the offer selected:
- Studio Scent Diffuser: $79.95
- Loft Portable Scent Diffuser: $49.95
- Chauffeur Car Diffuser: $79.95
The applicable Diffuser Balance is determined by the diffuser included in the customer's Free Diffuser Set selection and will be disclosed on the Promotion Page and/or at checkout.
9) Commitment Requirement and How It Is Counted
The Free Diffuser Set requires a minimum number of paid subscription charges before cancellation is permitted without an early-cancellation fee (the "Commitment"). Skips do not count toward paid charges.
Hotel Collection Commitment (seven paid charges): By purchasing this offer, you agree to a minimum of seven (7) total paid charges:
- today's charge, plus
- six (6) additional monthly oil renewal charges.
You may cancel at any time. If you cancel before all seven (7) paid charges are completed, the early-cancellation fee in Section 11 applies.
How paid charges are counted on a quarterly plan: If a quarterly option is offered and accepted in a retention flow after at least one (1) paid monthly charge, each paid quarterly renewal counts as three (3) paid charges toward completing the Commitment. Skips do not count toward the Commitment.
10) Skip Limit During Commitment
During the Commitment, the customer may skip up to two (2) times through the customer portal.
- If the customer is on a monthly plan, a skip delays the next monthly delivery.
- If the customer is on a quarterly plan (retention only), a skip delays the next quarterly delivery (the full quarterly shipment).
Additional skip requests may be restricted or denied. Skips do not waive or shorten the Commitment requirement.
11) Cancellation and Early-Cancellation Fee
Customers may cancel at any time through the cancellation portal flow or by contacting Support. If the customer cancels after completing the Commitment, no further charges apply. If the customer cancels before completing the Commitment, the customer authorizes us to automatically charge to the payment method on file an early-cancellation fee equal to the full applicable Diffuser Balance (Section 8), regardless of how many paid charges have been completed. This fee reflects the value of the diffuser that was provided at no cost in exchange for the Commitment.
- This charge may be processed automatically through the portal cancellation flow.
- If cancellation is processed through Support by phone or other channels, Support may also process the charge.
By accepting the Free Diffuser Set, the customer expressly authorizes the early-cancellation fee in the event of cancellation before completion of the Commitment.
12) Returns and Refunds (Promotion-Specific Rules)
Returns and refunds are governed by the applicable brand Return Policy, subject to these Terms:
- Shipping and handling fees are non-refundable.
- Diffuser return requirements: To be eligible for a return under the standard diffuser return procedure, the diffuser must be unused, returned in original packaging, and include all parts and accessories, and the return must be initiated within 30 days of delivery, consistent with the brand policy.
- Oils and other non-machine items: Oils and other eligible items must be unused and unopened and returned within 30 days of delivery, consistent with the brand policy.
If a return is approved for an order associated with the Free Diffuser Set, any refund may be reduced to account for:
- the promotional offer applied, and/or
- any outstanding early-cancellation fee owed under these Terms.
In no event will a refund exceed the actual amounts you paid.
C) Penthouse Free Diffuser Terms
13) Penthouse Offer and Term
Under the Penthouse offer, the customer receives a Penthouse diffuser (valued at $999.95) as part of the promotional first order in exchange for enrolling in a Monthly Plan for a term of twelve (12) months, or where offered, twenty-four (24) or thirty-six (36) months, as shown at checkout (the "Penthouse Term"). This offer is a subscription, not a financing arrangement. Each monthly charge is the fragrance oil price plus the flat-rate shipping charge shown at checkout. After the Penthouse Term ends, the subscription continues month to month at the same monthly price until cancelled. Skips do not count toward paid charges and do not advance the Penthouse Term.
14) Diffuser Credit
Each paid monthly charge, beginning with the first order, earns an equal share of the diffuser value: $83.33 per month on the 12-month term, $41.66 on the 24-month term, and $27.78 on the 36-month term. Skipped or unpaid months earn no credit. Once all paid charges in the Penthouse Term are completed, the diffuser is owned outright and no Early Termination Fee is owed.
15) Cancellation and Early Termination Fee
Customers may cancel at any time through the cancellation portal flow or by contacting Support. If the customer cancels before completing the Penthouse Term, the customer authorizes us to charge the Early Termination Fee to the payment method on file. Early Termination Fee = $999.95 × (months remaining ÷ Penthouse Term length), where months remaining is the Penthouse Term minus the number of paid monthly charges. Example: a customer on the 12-month term who cancels after two paid months owes $999.95 × (10 ÷ 12) = $833.29. The Early Termination Fee for the 12-month term is shown in the schedule below, which forms part of these Terms; if the schedule and the formula differ due to rounding, the schedule controls. The Early Termination Fee is charged in one payment, shipping fees paid are not credited against it, and the diffuser remains the customer's after it is paid. If two (2) consecutive monthly charges fail, the subscription is cancelled and the Early Termination Fee may be charged to the payment method on file.
| Paid months | Months remaining | Early Termination Fee |
|---|---|---|
| 1 | 11 | $916.62 |
| 2 | 10 | $833.29 |
| 3 | 9 | $749.96 |
| 4 | 8 | $666.63 |
| 5 | 7 | $583.30 |
| 6 | 6 | $499.98 |
| 7 | 5 | $416.65 |
| 8 | 4 | $333.32 |
| 9 | 3 | $249.99 |
| 10 | 2 | $166.66 |
| 11 | 1 | $83.33 |
| 12 | 0 | $0.00 |
16) 30-Day Return
If the customer returns the Penthouse diffuser, unused and with all parts and accessories, within thirty (30) days of delivery, the Penthouse Term is cancelled and no Early Termination Fee is owed. The amounts paid are refunded, less shipping fees.
17) Other Offers Unchanged
The Early Termination Fee applies only to the Penthouse offer. It does not change the Diffuser Balance, Commitment, or any other term of any other Free Diffuser Set offer.
