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    Shipping policy

    Last Updated May 19, 2022


    HotelCollection.com orders are processed and shipped on business days (Monday - Friday, excluding major holidays). Allow 5-7 days for processing and 5-8 days for standard delivery. 
     
    If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available.
     
    Shipping details for subscription items can be viewed and edited by creating an account, logging in, and visiting the 'Manage Subscription' dashboard. You may pause and postpone shipping dates for these types of orders as needed. 
     

    International Shipping

    Shipping rates vary per location, due to duties & taxes, and will be converted to your local currency. The exact shipping options for your country will be presented during checkout.


    Delivery times vary by destination country. For applicable countries, duties & taxes will either be automatically calculated in the product price or during checkout.


    If your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via email.

     

    Order Protection


    All your orders are secure now, you can buy order protection while placing the order on hotelcollection.com; its an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:  

    • Stolen
    • Delivered Not Received
    • Damaged Item
    • Lost in Transit
    • Wrong Item

    If one of these issues has occurred please submit a claim on orderprotection.com

    We highly recommend that you purchase the Order Protection shipping insurance. If your order is lost, stolen, damaged in transit, or the wrong item has been sent and you did not purchase the insurance you will be refunded in the form of store credit minus the shipping cost or we can send a replacement, additional shipping charge may apply.