Concierge Club Terms and Conditions
Concierge Club Membership
Concierge Club, Hotel Collection’s loyalty program (the “Program”) is offered by Hotel Collection, LLC (“Company”) to customers making purchases and to potential customers on HotelCollection.com. Company will extend certain rewards and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter “Terms and Conditions”) form the agreement (the “Agreement”) between you (“Member”) and Company with respect to the Program.
Member’s acceptance of terms
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
Company’s right to change/cancel program
Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.
The Program is open to all residents of the U.S. and wherever else Company ships to (see https://www.hotelcollection.com/policies/shipping-policy for full list). Membership is limited to individuals only and is limited to one account per individual.
Individuals can enroll by creating an account at https://www.hotelcollection.com/account/login.
Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting HotelCollection.com, signing in, and updating their account.
Company will use email to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations. Data privacy
Merchandise returns must be made in accordance with Company’s return policy available at https://www.hotelcollection.com/policies/refund-policy. Upon the return of an item, the spend and point amount applied to Program tier status for the original purchase will be deducted from the Member’s account.
Purchases of merchandise and/or services, after promotional offers have been applied, before taxes and shipping charges have been applied, made at HotelCollection.com, count toward your Program tier status. The purchase of a Hotel Collection eGift Card will not be applied to tier level earnings. Additional items may be excluded from tier level accumulation at the sole discretion of Company.
The Concierge Club loyalty program has 3 Program tiers: V.I.P, Platinum, and Black Card that are based solely on a customer’s total dollar spend (after discount) on HotelCollection.com.
The criteria for each Tier are as follows:
V.I.P: A customer receives V.I.P status upon creating an account at HotelCollection.com. Once they create an account, they will receive a welcome email and begin earning 5 points for every $1 spent.
Platinum: If a customer’s account accumulates between $500-$999 of total spend on HotelCollection.com, they will receive Platinum status. They will begin earning 7 points for every $1 spent. To remain a Platinum member, a customer must accumulate this amount of dollar spend during a rolling and dynamic 365 days from first receiving this status. If a customer does not meet this requirement, the customer will revert to V.I.P status, losing Platinum benefits. In order for the customer to regain Platinum status, the customer’s account must accumulate between at least $500 of total spend on HotelCollection.com.
Black Card: If a customer’s account accumulates over $1,000 of total spend on HotelCollection.com, they will receive Black Card status and begin earning 10 points for every $1 spent. To remain a Black Card member, a customer must accumulate this amount of dollar spend during a rolling and dynamic 365 days from first receiving this status. If a customer does not meet this requirement, the customer will revert to Platinum or V.I.P status, losing Black Card benefits. In order for the customer to regain Black Card status, the customer’s account must accumulate over $1,000 of total spend on HotelCollection.com.
For more information on Program tiers, see https://hotelcollection.com/pages/rewards-learn-more.
Valid email address
A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Members must notify Company of change of email address by updating Member Account information online.
Right to revoke
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.
Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.