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This product is rated 4.9 of 5.0 stars.
It has received 351 reviews.
My bottle had spilled somehow and I emailed customer service, I emailed pictures to them and they sent out a replacement bottle. Super easy!
did not see the option to decline at first, but when I ordered my second reed diffuser I opted out, and the item came and no problems with shipping.
Shipping was fine
Packaging was perfect.