Last Updated May 19, 2022
HotelCollection.com orders are processed and shipped on business days (Monday - Friday, excluding major holidays). Allow 5-7 days for processing and 5-8 days for standard delivery.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available.
Shipping details for subscription items can be viewed and edited by creating an account, logging in, and visiting the 'Manage Subscription' dashboard. You may pause and postpone shipping dates for these types of orders as needed.
Shipping rates vary per location, due to duties & taxes, and will be converted to your local currency. The exact shipping options for your country will be presented during checkout.
Delivery times vary by destination country. For applicable countries, duties & taxes will either be automatically calculated in the product price or during checkout.
If your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via email.
Add Safe Ship to your purchase at checkout, and your order will be insured! Safe Ship covers: